@import "https://fonts.googleapis.com/css2?family=Montserrat:wght@300;400;500;600;700;800&display=swap";
:root{--color-happy-yellow:#ffcd00;--color-coffee-brown:#7e4015;--color-dark-brown:#5a2d0c;--color-creamy-yellow:#fff6df;--color-warm-beige:#fff0c6;--color-bg-page:#faf7f2;--color-bg-card:#fff;--color-bg-card-hover:#fffcf5;--color-bg-input:#fefdf9;--color-bg-header:var(--color-coffee-brown);--color-bg-sidebar:#1e1610;--color-bg-sidebar-hover:#2a2018;--color-bg-ai:#f0f9ff;--color-text-primary:#2d1810;--color-text-secondary:#6b5744;--color-text-muted:#9b8b7a;--color-text-on-dark:#fff6df;--color-text-on-yellow:#5a2d0c;--color-severity-low:#009845;--color-severity-low-bg:#e8f8f0;--color-severity-med:#bf5627;--color-severity-med-bg:#fff0e8;--color-severity-high:#852e2c;--color-severity-high-bg:#ffeceb;--color-success:#009845;--color-success-bg:#e8f8f0;--color-warning:#e8a317;--color-warning-bg:#fff8e1;--color-error:#c62828;--color-error-bg:#ffebee;--color-info:#1565c0;--color-info-bg:#e3f2fd;--color-ai-accent:#7c3aed;--color-ai-bg:#f5f3ff;--color-ai-border:#ddd6fe;--color-border:#e8dfd4;--color-border-focus:var(--color-happy-yellow);--shadow-sm:0 1px 2px #2d18100a;--shadow-md:0 4px 12px #2d181014;--shadow-lg:0 8px 24px #2d18101f;--shadow-card:0 2px 8px #2d18100f;--shadow-card-hover:0 6px 20px #2d18101f;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:24px;--radius-pill:100px;--space-xs:4px;--space-sm:8px;--space-md:16px;--space-lg:24px;--space-xl:32px;--space-2xl:48px;--font-family:"Montserrat", -apple-system, BlinkMacSystemFont, "Segoe UI", sans-serif;--font-size-xs:.75rem;--font-size-sm:.8125rem;--font-size-md:.9375rem;--font-size-base:1rem;--font-size-lg:1.125rem;--font-size-xl:1.25rem;--font-size-2xl:1.5rem;--font-size-3xl:1.875rem;--transition-fast:.15s ease;--transition-base:.25s ease;--transition-slow:.4s cubic-bezier(.16, 1, .3, 1)}*,:before,:after{box-sizing:border-box;margin:0;padding:0}html{scroll-behavior:smooth;height:100%}body{min-height:100vh;font-family:var(--font-family);font-size:var(--font-size-md);color:var(--color-text-primary);background:var(--color-bg-page);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;flex-direction:column;font-weight:400;line-height:1.6;display:flex}a{color:inherit;text-decoration:none}.app-header{align-items:center;gap:var(--space-md);padding:var(--space-sm) var(--space-xl);color:var(--color-text-primary);border-bottom:1.5px solid var(--color-border);z-index:100;background:#fffdf7;display:flex;position:sticky;top:0}.app-header__logo{border:2px solid var(--color-happy-yellow);object-fit:cover;border-radius:50%;flex-shrink:0;width:40px;height:40px}.app-header__title{font-size:var(--font-size-lg);letter-spacing:-.01em;color:var(--color-coffee-brown);font-weight:800}.app-header__subtitle{font-size:var(--font-size-sm);color:var(--color-text-muted);margin-left:auto;font-weight:500}.app-main{flex:1;width:100%;padding:0}.wizard-progress{margin-bottom:var(--space-xl);padding:var(--space-lg) var(--space-md);justify-content:center;align-items:center;gap:0;display:flex}.wizard-step{align-items:center;gap:var(--space-sm);cursor:default;display:flex}.wizard-step__circle{width:40px;height:40px;font-weight:700;font-size:var(--font-size-md);transition:all var(--transition-base);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;display:flex}.wizard-step--upcoming .wizard-step__circle{background:var(--color-bg-card);color:var(--color-text-muted);border:2px solid var(--color-border)}.wizard-step--active .wizard-step__circle{background:var(--color-happy-yellow);color:var(--color-text-on-yellow);border:2px solid var(--color-happy-yellow);animation:2s infinite pulse-ring;box-shadow:0 0 0 4px #ffcd0033}.wizard-step--completed .wizard-step__circle{background:var(--color-success);color:#fff;border:2px solid var(--color-success)}.wizard-step__label{font-size:var(--font-size-sm);white-space:nowrap;font-weight:500}.wizard-step--upcoming .wizard-step__label{color:var(--color-text-muted)}.wizard-step--active .wizard-step__label{color:var(--color-text-primary);font-weight:600}.wizard-step--completed .wizard-step__label{color:var(--color-success)}.wizard-connector{min-width:40px;max-width:80px;height:3px;margin:0 var(--space-sm);background:var(--color-border);transition:background var(--transition-base);border-radius:2px;flex:1}.wizard-connector--completed{background:var(--color-success)}.card{background:var(--color-bg-card);border:1px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);box-shadow:var(--shadow-card);transition:box-shadow var(--transition-base), transform var(--transition-base)}.card:hover{box-shadow:var(--shadow-card-hover)}.card--ai{border-color:var(--color-ai-border);background:var(--color-ai-bg)}.card--success{border-color:var(--color-success);background:var(--color-success-bg)}.card--error{border-color:var(--color-error);background:var(--color-error-bg)}.card__header{align-items:center;gap:var(--space-sm);margin-bottom:var(--space-md);display:flex}.card__title{font-size:var(--font-size-lg);color:var(--color-text-primary);font-weight:700}.card__subtitle{font-size:var(--font-size-sm);color:var(--color-text-secondary)}.card__icon{font-size:var(--font-size-xl)}.btn{justify-content:center;align-items:center;gap:var(--space-sm);border-radius:var(--radius-md);font-family:var(--font-family);font-size:var(--font-size-md);cursor:pointer;transition:all var(--transition-fast);white-space:nowrap;border:none;padding:12px 24px;font-weight:600;text-decoration:none;display:inline-flex}.btn:disabled{opacity:.5;cursor:not-allowed;transform:none!important}.btn-primary{background:var(--color-happy-yellow);color:var(--color-text-on-yellow)}.btn-primary:hover:not(:disabled){box-shadow:var(--shadow-md);background:#e8ba00;transform:translateY(-1px)}.btn-primary:active:not(:disabled){transform:translateY(0)}.btn-secondary{color:var(--color-coffee-brown);border:2px solid var(--color-coffee-brown);background:0 0}.btn-secondary:hover:not(:disabled){background:var(--color-creamy-yellow);transform:translateY(-1px)}.btn-ai{color:#fff;background:linear-gradient(135deg,#7c3aed,#5b21b6)}.btn-ai:hover:not(:disabled){background:linear-gradient(135deg,#6d28d9,#4c1d95);transform:translateY(-1px);box-shadow:0 4px 16px #7c3aed4d}.btn-success{background:var(--color-success);color:#fff}.btn-success:hover:not(:disabled){box-shadow:var(--shadow-md);background:#007e39;transform:translateY(-1px)}.btn-ghost{color:var(--color-text-secondary);background:0 0;padding:8px 16px}.btn-ghost:hover:not(:disabled){background:var(--color-warm-beige);color:var(--color-text-primary)}.btn-sm{font-size:var(--font-size-sm);padding:8px 16px}.btn-lg{font-size:var(--font-size-lg);border-radius:var(--radius-lg);padding:16px 32px}.btn-full{width:100%}.form-group{margin-bottom:var(--space-lg)}.form-label{font-size:var(--font-size-sm);color:var(--color-text-secondary);margin-bottom:var(--space-xs);text-transform:uppercase;letter-spacing:.04em;font-weight:600;display:block}.form-input,.form-select,.form-textarea{border:1.5px solid var(--color-border);border-radius:var(--radius-md);width:100%;font-family:var(--font-family);font-size:var(--font-size-md);color:var(--color-text-primary);background:var(--color-bg-input);transition:border-color var(--transition-fast), box-shadow var(--transition-fast);padding:12px 16px}.form-input:focus,.form-select:focus,.form-textarea:focus{border-color:var(--color-border-focus);outline:none;box-shadow:0 0 0 3px #ffcd0026}.form-input::placeholder,.form-textarea::placeholder{color:var(--color-text-muted)}.form-textarea{resize:vertical;min-height:100px}select.form-input,select.form-select{appearance:none;background-color:var(--color-bg-input);cursor:pointer;color:var(--color-text-primary);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%237E4015' stroke-width='2' fill='none' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");background-position:right 14px center;background-repeat:no-repeat;padding-right:40px;font-weight:500}select.form-input:hover,select.form-select:hover{border-color:var(--color-coffee-brown)}select.form-input:focus,select.form-select:focus{border-color:var(--color-border-focus);outline:none;box-shadow:0 0 0 3px #ffcd002e}select.form-input option,select.form-select option{background:var(--color-bg-card);color:var(--color-text-primary);padding:8px 12px;font-weight:500}.form-input--lg{font-size:var(--font-size-lg);border-radius:var(--radius-lg);padding:16px 20px}.form-hint{font-size:var(--font-size-xs);color:var(--color-text-muted);margin-top:var(--space-xs)}.form-error{font-size:var(--font-size-xs);color:var(--color-error);margin-top:var(--space-xs)}.form-row{gap:var(--space-md);grid-template-columns:1fr 1fr;display:grid}.form-row--3{grid-template-columns:1fr 1fr 1fr}.form-radio-group{gap:var(--space-md);flex-wrap:wrap;display:flex}.form-radio-item{align-items:center;gap:var(--space-sm);cursor:pointer;border-radius:var(--radius-md);border:1.5px solid var(--color-border);transition:all var(--transition-fast);font-size:var(--font-size-sm);padding:8px 16px;font-weight:500;display:flex}.form-radio-item:has(input:checked){border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);color:var(--color-coffee-brown)}.form-radio-item input[type=radio],.form-radio-item input[type=checkbox]{accent-color:var(--color-coffee-brown)}.form-toggle{align-items:center;gap:var(--space-sm);cursor:pointer;font-size:var(--font-size-sm);font-weight:500;display:inline-flex}.form-toggle__track{background:var(--color-border);width:44px;height:24px;transition:background var(--transition-fast);border-radius:12px;position:relative}.form-toggle__track:after{content:"";width:20px;height:20px;transition:transform var(--transition-fast);box-shadow:var(--shadow-sm);background:#fff;border-radius:50%;position:absolute;top:2px;left:2px}.form-toggle input:checked+.form-toggle__track{background:var(--color-success)}.form-toggle input:checked+.form-toggle__track:after{transform:translate(20px)}.form-toggle input{display:none}.badge{border-radius:var(--radius-pill);font-size:var(--font-size-xs);text-transform:uppercase;letter-spacing:.03em;align-items:center;gap:4px;padding:4px 12px;font-weight:600;display:inline-flex}.badge-severity-low{background:var(--color-severity-low-bg);color:var(--color-severity-low)}.badge-severity-medium{background:var(--color-severity-med-bg);color:var(--color-severity-med)}.badge-severity-high{background:var(--color-severity-high-bg);color:var(--color-severity-high)}.badge-ai{background:var(--color-ai-bg);color:var(--color-ai-accent);border:1px solid var(--color-ai-border)}.badge-product{background:var(--color-warm-beige);color:var(--color-coffee-brown);font-size:var(--font-size-xs);padding:4px 10px}.info-grid{gap:var(--space-md);grid-template-columns:repeat(auto-fill,minmax(200px,1fr));display:grid}.info-item{flex-direction:column;gap:2px;display:flex}.info-item__label{font-size:var(--font-size-xs);color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.04em;font-weight:600}.info-item__value{font-size:var(--font-size-md);color:var(--color-text-primary);font-weight:500}.product-tags{gap:var(--space-sm);flex-wrap:wrap;display:flex}.confidence-meter{align-items:center;gap:var(--space-md);display:flex}.confidence-meter__bar{background:var(--color-border);border-radius:4px;flex:1;height:8px;overflow:hidden}.confidence-meter__fill{height:100%;transition:width var(--transition-slow);border-radius:4px}.confidence-meter__fill--high{background:var(--color-success)}.confidence-meter__fill--medium{background:var(--color-warning)}.confidence-meter__fill--low{background:var(--color-error)}.confidence-meter__value{font-size:var(--font-size-sm);text-align:right;min-width:40px;font-weight:700}.taxonomy-group{gap:var(--space-md);grid-template-columns:1fr 1fr 1fr;display:grid}.taxonomy-group .form-group{margin-bottom:0}.spinner-overlay{padding:var(--space-2xl);justify-content:center;align-items:center;gap:var(--space-md);flex-direction:column;display:flex}.spinner{border:4px solid var(--color-border);border-top-color:var(--color-happy-yellow);border-radius:50%;width:48px;height:48px;animation:.8s linear infinite spin}.spinner--sm{border-width:2px;width:20px;height:20px}.spinner-text{font-size:var(--font-size-sm);color:var(--color-text-secondary);font-weight:500}.alert{padding:var(--space-md) var(--space-lg);border-radius:var(--radius-md);font-size:var(--font-size-sm);align-items:flex-start;gap:var(--space-sm);font-weight:500;display:flex}.alert--error{background:var(--color-error-bg);color:var(--color-error);border:1px solid #ffcdd2}.alert--success{background:var(--color-success-bg);color:var(--color-success);border:1px solid #a5d6a7}.alert--info{background:var(--color-info-bg);color:var(--color-info);border:1px solid #90caf9}.wizard-nav{margin-top:var(--space-xl);padding-top:var(--space-lg);border-top:1px solid var(--color-border);justify-content:space-between;align-items:center;display:flex}.section-divider{border:none;border-top:1px solid var(--color-border);margin:var(--space-lg) 0}.summary-header{gap:var(--space-md) var(--space-xl);padding:var(--space-md) var(--space-lg);background:var(--color-creamy-yellow);border-radius:var(--radius-md);margin-bottom:var(--space-lg);flex-wrap:wrap;display:flex}.success-screen{text-align:center;padding:var(--space-2xl) var(--space-lg)}.success-screen__icon{margin-bottom:var(--space-md);font-size:64px;animation:.6s cubic-bezier(.68,-.55,.265,1.55) success-bounce}.success-screen__title{font-size:var(--font-size-2xl);color:var(--color-success);margin-bottom:var(--space-sm);font-weight:700}.success-screen__detail{color:var(--color-text-secondary);margin-bottom:var(--space-lg)}@keyframes spin{to{transform:rotate(360deg)}}@keyframes pulse-ring{0%{box-shadow:0 0 #ffcd0066}70%{box-shadow:0 0 0 8px #ffcd0000}to{box-shadow:0 0 #ffcd0000}}@keyframes fade-in{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes slide-in-right{0%{opacity:0;transform:translate(20px)}to{opacity:1;transform:translate(0)}}@keyframes success-bounce{0%{transform:scale(0)}50%{transform:scale(1.2)}to{transform:scale(1)}}.animate-slide-in{animation:.4s ease-out both slide-in-right}@media (max-width:768px){.app-main{padding:var(--space-md)}.wizard-progress{padding:var(--space-md) var(--space-sm)}.wizard-step__label{display:none}.wizard-connector{min-width:24px}.taxonomy-group,.form-row{grid-template-columns:1fr}.info-grid{grid-template-columns:1fr 1fr}.summary-header{gap:var(--space-sm);flex-direction:column}.btn-lg{font-size:var(--font-size-md);padding:14px 24px}}@media (max-width:480px){.info-grid{grid-template-columns:1fr}.app-header__subtitle{display:none}}.searchable-dropdown{position:relative}.searchable-dropdown__list{background:var(--color-bg-card);border:1.5px solid var(--color-border-focus);border-radius:var(--radius-md);box-shadow:var(--shadow-lg);z-index:200;max-height:260px;padding:var(--space-xs) 0;list-style:none;position:absolute;top:calc(100% + 4px);left:0;right:0;overflow-y:auto}.searchable-dropdown__item{font-size:var(--font-size-sm);cursor:pointer;transition:background var(--transition-fast);color:var(--color-text-primary);padding:10px 16px}.searchable-dropdown__item:hover{background:var(--color-warm-beige);color:var(--color-coffee-brown)}.searchable-dropdown__item--active{background:var(--color-creamy-yellow);color:var(--color-coffee-brown);font-weight:600}.external-action-grid{gap:var(--space-sm);grid-template-columns:1fr 1fr;display:grid}.external-action-card{align-items:flex-start;gap:var(--space-sm);padding:var(--space-sm) var(--space-md);background:var(--color-bg-input);border:1.5px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;font-family:var(--font-family);font-size:var(--font-size-sm);color:var(--color-text-primary);text-align:right;transition:all var(--transition-fast);font-weight:500;line-height:1.5;display:flex}.external-action-card:hover{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow)}.external-action-card--selected{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);color:var(--color-dark-brown);font-weight:600;box-shadow:0 0 0 3px #7e40151f}.external-action-card--other{text-align:left;color:var(--color-text-secondary);grid-column:1/-1}.external-action-card__check{background:var(--color-border);width:24px;height:24px;font-size:var(--font-size-xs);color:var(--color-text-muted);transition:all var(--transition-fast);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-weight:700;display:flex}.external-action-card--selected .external-action-card__check{background:var(--color-coffee-brown);color:var(--color-text-on-dark)}.closing-status-group{gap:var(--space-md);grid-template-columns:1fr 1fr;display:grid}.closing-status-card{text-align:center;align-items:center;gap:var(--space-xs);padding:var(--space-lg) var(--space-md);background:var(--color-bg-input);border:2px solid var(--color-border);border-radius:var(--radius-lg);cursor:pointer;font-family:var(--font-family);transition:all var(--transition-base);flex-direction:column;display:flex}.closing-status-card:hover{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);box-shadow:var(--shadow-md);transform:translateY(-2px)}.closing-status-card--active{box-shadow:var(--shadow-md);transform:translateY(-2px)}.closing-status-card--now.closing-status-card--active{border-color:var(--color-success);background:var(--color-success-bg)}.closing-status-card--later.closing-status-card--active{border-color:var(--color-warning);background:var(--color-warning-bg)}.closing-status-card__icon{font-size:2rem;line-height:1}.closing-status-card__title{font-size:var(--font-size-md);color:var(--color-text-primary);font-weight:700}.closing-status-card__sub{font-size:var(--font-size-xs);color:var(--color-text-secondary);font-weight:400}.fu-channel-grid{gap:var(--space-sm);flex-wrap:wrap;display:flex}.fu-channel-pill{background:var(--color-bg-input);border:1.5px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;min-width:72px;font-family:var(--font-family);font-size:var(--font-size-xs);color:var(--color-text-secondary);transition:all var(--transition-fast);flex-direction:column;align-items:center;gap:4px;padding:10px 16px;font-weight:600;display:flex}.fu-channel-pill:hover{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);color:var(--color-coffee-brown)}.fu-channel-pill--active{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);color:var(--color-dark-brown);box-shadow:0 0 0 3px #7e40151f}.satisfaction-group{gap:var(--space-md);grid-template-columns:1fr 1fr;display:grid}.satisfaction-card{align-items:center;gap:var(--space-sm);padding:var(--space-lg);background:var(--color-bg-input);border:2px solid var(--color-border);border-radius:var(--radius-lg);cursor:pointer;font-family:var(--font-family);transition:all var(--transition-fast);flex-direction:column;display:flex}.satisfaction-card:hover{box-shadow:var(--shadow-md);transform:translateY(-2px)}.satisfaction-card--yes{border-color:var(--color-success);background:var(--color-success-bg);box-shadow:0 0 0 3px #0098451f}.satisfaction-card--no{border-color:var(--color-error);background:var(--color-error-bg);box-shadow:0 0 0 3px #c628281f}.satisfaction-card__emoji{transition:transform var(--transition-fast);font-size:2.4rem;line-height:1}.satisfaction-card:hover .satisfaction-card__emoji{transform:scale(1.15)}.satisfaction-card__label{font-size:var(--font-size-sm);color:var(--color-text-primary);font-weight:600}.pill-toggle-group{gap:var(--space-sm);display:flex}.pill-toggle{align-items:center;gap:var(--space-sm);background:var(--color-bg-input);border:1.5px solid var(--color-border);border-radius:var(--radius-pill);cursor:pointer;font-family:var(--font-family);font-size:var(--font-size-sm);color:var(--color-text-secondary);transition:all var(--transition-fast);padding:10px 20px;font-weight:600;display:flex}.pill-toggle:hover{border-color:var(--color-coffee-brown);color:var(--color-coffee-brown)}.pill-toggle--regular.pill-toggle--active{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);color:var(--color-dark-brown)}.pill-toggle--promo.pill-toggle--active{border-color:var(--color-warning);background:var(--color-warning-bg);color:#7a4700}.readonly-field{border:1.5px solid var(--color-border);border-radius:var(--radius-md);font-size:var(--font-size-md);color:var(--color-text-primary);background:#f5ede0;align-items:center;min-height:48px;padding:12px 16px;font-weight:500;display:flex}.readonly-field__empty{color:var(--color-text-muted);font-style:italic;font-weight:400}.form-required{color:var(--color-error);margin-left:2px}.badge-product--selectable{cursor:pointer;transition:all var(--transition-fast);border:1.5px solid #0000}.badge-product--selectable:hover{border-color:var(--color-coffee-brown);background:var(--color-warm-beige)}.badge-product--selected{box-shadow:0 0 0 3px #7e40151f;border-color:var(--color-coffee-brown)!important;background:var(--color-creamy-yellow)!important;color:var(--color-dark-brown)!important}.badge__check{color:var(--color-success);margin-right:2px;font-weight:700}.badge__type{opacity:.7;margin-left:4px;font-size:.7em;font-style:italic}@media (max-width:768px){.external-action-grid,.closing-status-group{grid-template-columns:1fr}.satisfaction-group{grid-template-columns:1fr 1fr}.fu-channel-grid{gap:var(--space-xs)}.fu-channel-pill{min-width:60px;padding:8px 12px}}.conf-banner{align-items:center;gap:var(--space-md);background:linear-gradient(135deg, var(--color-coffee-brown) 0%, var(--color-dark-brown) 100%);color:var(--color-text-on-dark);border-radius:var(--radius-lg);padding:var(--space-lg) 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var(--color-border);border-radius:var(--radius-md);cursor:pointer;text-align:left;flex-direction:column;gap:4px;width:100%;padding:12px 14px;font-family:inherit;transition:border-color .15s,box-shadow .15s,transform .1s;display:flex}.portal-ticket:hover{border-color:var(--color-coffee-brown);box-shadow:var(--shadow-sm);transform:translateY(-1px)}.portal-ticket--active{border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow);box-shadow:var(--shadow-md)}.portal-ticket__header{justify-content:space-between;align-items:center;display:flex}.portal-ticket__id{color:var(--color-coffee-brown);font-size:.85rem;font-weight:800}.portal-ticket__taxonomy{color:var(--color-text-secondary);font-size:.78rem;font-weight:500}.portal-ticket__meta{color:var(--color-text-muted);justify-content:space-between;align-items:center;font-size:.72rem;display:flex}.portal-ticket__date{border-radius:var(--radius-pill);background:#f5ede0;padding:1px 6px;font-size:.68rem;font-weight:600}.portal-closing__detail-panel{min-height:400px}.portal-closing__detail-empty{justify-content:center;align-items:center;gap:var(--space-md);height:100%;color:var(--color-text-muted);text-align:center;padding:var(--space-xl);background:var(--color-bg-card);border:2px dashed var(--color-border);border-radius:var(--radius-lg);flex-direction:column;display:flex}.portal-closing__detail{gap:var(--space-md);flex-direction:column;display:flex}.portal-detail-card{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);box-shadow:var(--shadow-card)}.portal-detail-card__header{margin-bottom:var(--space-md);padding-bottom:var(--space-sm);border-bottom:1px solid var(--color-border);justify-content:space-between;align-items:center;display:flex}.portal-detail-card__title{color:var(--color-coffee-brown);margin:0;font-size:1.15rem;font-weight:800}.portal-detail-card__grid{gap:var(--space-sm) var(--space-md);grid-template-columns:repeat(auto-fill,minmax(200px,1fr));display:grid}.portal-detail-field{flex-direction:column;gap:2px;display:flex}.portal-detail-field__label{text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-muted);font-size:.68rem;font-weight:700}.portal-detail-field__value{color:var(--color-text-primary);font-size:.88rem;font-weight:500}.portal-detail-card__section{margin-top:var(--space-md);padding-top:var(--space-sm);border-top:1px solid var(--color-border)}.portal-detail-card__text{color:var(--color-text-secondary);margin:4px 0 0;font-size:.88rem;line-height:1.6}.portal-close-form{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);box-shadow:var(--shadow-card)}.portal-close-form__title{margin:0 0 var(--space-md);align-items:center;gap:var(--space-xs);color:var(--color-text-primary);font-size:1rem;font-weight:800;display:flex}.portal-close-form__row{gap:var(--space-md);display:flex}.portal-channel-chips{gap:var(--space-xs);flex-wrap:wrap;display:flex}.portal-channel-chip{background:var(--color-bg-input);border:1.5px solid var(--color-border);border-radius:var(--radius-pill);cursor:pointer;color:var(--color-text-secondary);align-items:center;gap:4px;padding:6px 14px;font-family:inherit;font-size:.82rem;font-weight:600;transition:background .15s,border-color .15s,transform .1s;display:inline-flex}.portal-channel-chip:hover{border-color:var(--color-coffee-brown);background:var(--color-warm-beige);transform:translateY(-1px)}.portal-channel-chip--active{background:var(--color-coffee-brown);border-color:var(--color-coffee-brown);color:#fff}.portal-channel-chip--active:hover{background:var(--color-dark-brown)}.portal-satisfaction-toggle{gap:var(--space-sm);display:flex}.portal-satisfaction-btn{border:2px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-input);cursor:pointer;color:var(--color-text-secondary);flex:1;padding:10px;font-family:inherit;font-size:.9rem;font-weight:700;transition:all .15s}.portal-satisfaction-btn:hover{border-color:var(--color-coffee-brown)}.portal-satisfaction-btn--yes{border-color:var(--color-severity-low);background:var(--color-severity-low-bg);color:var(--color-severity-low)}.portal-satisfaction-btn--no{border-color:var(--color-severity-high);background:var(--color-severity-high-bg);color:var(--color-severity-high)}.portal-close-btn{width:100%;margin-top:var(--space-md);background:linear-gradient(135deg, var(--color-happy-yellow) 0%, #f0b800 100%);color:var(--color-text-on-yellow);border-radius:var(--radius-md);cursor:pointer;justify-content:center;align-items:center;gap:var(--space-sm);border:none;padding:14px;font-family:inherit;font-size:1rem;font-weight:800;transition:opacity .15s,transform .1s;display:flex}.portal-close-btn:hover:not(:disabled){opacity:.92;transform:translateY(-1px)}.portal-close-btn:disabled{opacity:.5;cursor:not-allowed}.alert--success{background:var(--color-success-bg);border:1px solid var(--color-success);color:var(--color-success);padding:12px var(--space-md);border-radius:var(--radius-md);align-items:center;gap:var(--space-sm);font-weight:600;display:flex}.portal{grid-template-columns:260px 1fr;width:100%;min-height:calc(100vh - 60px);display:grid}@media (max-width:900px){.portal{grid-template-columns:1fr}.portal__sidebar{display:none}}.portal__sidebar{color:var(--color-text-primary);z-index:10;background:#f0e6d6;border-right:1.5px solid #d4c5a9;flex-direction:column;height:calc(100vh - 60px);display:flex;position:sticky;top:60px;overflow-y:auto}.portal__sidebar::-webkit-scrollbar{width:0}.portal__sidebar-header{align-items:center;gap:var(--space-sm);padding:var(--space-lg) var(--space-md);border-bottom:1.5px solid var(--color-border);display:flex}.portal__sidebar-logo{font-size:1.4rem}.portal__sidebar-title{letter-spacing:.02em;color:var(--color-coffee-brown);font-size:1rem;font-weight:800}.portal__nav{padding:var(--space-sm);flex-direction:column;flex:1;gap:2px;display:flex}.portal__nav-item{align-items:center;gap:var(--space-sm);border-radius:var(--radius-md);color:var(--color-text-secondary);cursor:pointer;padding:11px 14px;font-size:.88rem;font-weight:600;text-decoration:none;transition:background .15s,color .15s,transform .1s;display:flex;position:relative}.portal__nav-item:hover{background:var(--color-warm-beige);color:var(--color-coffee-brown);transform:translate(2px)}.portal__nav-item--active{background:var(--color-warm-beige);color:var(--color-coffee-brown);font-weight:700}.portal__nav-item--active:before{content:"";background:var(--color-coffee-brown);border-radius:0 4px 4px 0;width:3px;position:absolute;top:6px;bottom:6px;left:0}.portal__nav-icon{text-align:center;flex-shrink:0;width:24px;font-size:1.05rem}.portal__nav-label{white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.portal__nav-badge{background:var(--color-coffee-brown);color:#fff;border-radius:var(--radius-pill);margin-left:auto;padding:2px 7px;font-size:.65rem;font-weight:800;line-height:1.3}.portal__sidebar-footer{padding:var(--space-md);border-top:1.5px solid var(--color-border)}.portal__sidebar-user{align-items:center;gap:var(--space-sm);display:flex}.portal__sidebar-avatar{background:var(--color-warm-beige);border-radius:50%;justify-content:center;align-items:center;width:36px;height:36px;font-size:1.1rem;display:flex}.portal__sidebar-user-info{flex-direction:column;display:flex}.portal__sidebar-user-name{color:var(--color-text-primary);font-size:.82rem;font-weight:700}.portal__sidebar-user-role{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.06em;font-size:.68rem}.portal__sidebar-signout{width:100%;color:var(--color-happy-yellow);border-radius:var(--radius-pill);font-size:.78rem;font-weight:700;font-family:var(--font-family);cursor:pointer;letter-spacing:.06em;text-transform:uppercase;background:#ffcd0033;border:1px solid #ffcd008c;padding:9px 14px;transition:background .15s,border-color .15s,color .15s}.portal__sidebar-signout:hover{border-color:var(--color-happy-yellow);color:var(--color-dark-brown);background:#ffcd0059;background:var(--color-happy-yellow)}.portal__sidebar-change-pw{width:100%;color:var(--color-coffee-brown);border-radius:var(--radius-pill);font-size:.78rem;font-weight:700;font-family:var(--font-family);cursor:pointer;letter-spacing:.02em;background:#7b4b2a0f;border:1px solid #7b4b2a4d;justify-content:center;align-items:center;gap:6px;padding:9px 14px;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.portal__sidebar-change-pw:hover{background:var(--color-coffee-brown);border-color:var(--color-coffee-brown);color:#fff}.portal__content{padding:var(--space-xl) var(--space-xl);scrollbar-width:none;max-height:calc(100vh - 60px);overflow:hidden auto}.portal__content::-webkit-scrollbar{width:0}.portal-coming-soon{justify-content:center;align-items:center;gap:var(--space-md);text-align:center;flex-direction:column;min-height:400px;display:flex}.portal-coming-soon__icon{opacity:.5;font-size:3.5rem}.portal-coming-soon__title{color:var(--color-text-primary);margin:0;font-size:1.3rem;font-weight:800}.portal-coming-soon__desc{color:var(--color-text-muted);max-width:400px;font-size:.9rem}.portal-filters{gap:var(--space-sm);margin-top:var(--space-md);flex-wrap:wrap;align-items:center;display:flex}.portal-filters__search{flex:1;min-width:250px;position:relative}.portal-filters__select{appearance:none;background-color:var(--color-bg-card);cursor:pointer;width:auto;min-width:140px;color:var(--color-text-primary);border-color:var(--color-border);background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%237E4015' stroke-width='1.8' 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var(--color-border);vertical-align:middle;padding:10px 14px}.portal-table__row{cursor:pointer;transition:background .1s}.portal-table__row:hover,.portal-table__row--expanded{background:var(--color-creamy-yellow)}.portal-table__id{color:var(--color-coffee-brown);white-space:nowrap;font-weight:800}.portal-table__customer{flex-direction:column;gap:1px;display:flex}.portal-table__phone{color:var(--color-text-muted);font-size:.7rem}.portal-table__taxonomy{color:var(--color-text-secondary);font-size:.78rem}.portal-table__detail-row td{padding:var(--space-md);background:#f5ede0}.portal-table__detail{animation:.15s fadeIn}.portal-status-pill{border-radius:var(--radius-pill);padding:3px 10px;font-size:.68rem;font-weight:700;display:inline-block}.portal-status-pill--closed{background:var(--color-severity-low-bg);color:var(--color-severity-low)}.portal-status-pill--open{background:var(--color-severity-high-bg);color:var(--color-severity-high)}.portal-overview__results-bar{padding:var(--space-sm) 0;color:var(--color-text-muted);justify-content:space-between;align-items:center;font-size:.78rem;font-weight:600;display:flex}.portal-pagination{justify-content:center;align-items:center;gap:var(--space-md);padding:var(--space-md) 0;display:flex}.portal-pagination__btn{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;color:var(--color-text-primary);padding:8px 18px;font-family:inherit;font-size:.82rem;font-weight:700;transition:all .15s}.portal-pagination__btn:hover:not(:disabled){border-color:var(--color-coffee-brown);background:var(--color-creamy-yellow)}.portal-pagination__btn:disabled{opacity:.4;cursor:not-allowed}.portal-pagination__info{color:var(--color-text-muted);font-size:.78rem;font-weight:700}.portal-customer-search__bar{gap:var(--space-sm);margin-top:var(--space-md);align-items:center;display:flex}.portal-customer-search__stats{gap:var(--space-md);margin-top:var(--space-md);flex-wrap:wrap;display:flex}.portal-performance__cards{gap:var(--space-md);grid-template-columns:repeat(auto-fill,minmax(200px,1fr));display:grid}.portal-perf-card{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);text-align:center;box-shadow:var(--shadow-card);transition:transform .15s}.portal-perf-card:hover{transform:translateY(-2px)}.portal-perf-card__icon{margin-bottom:var(--space-xs);font-size:2rem}.portal-perf-card__value{color:var(--color-coffee-brown);font-size:2.2rem;font-weight:800;line-height:1.1}.portal-perf-card--green .portal-perf-card__value{color:#22c55e}.portal-perf-card--red .portal-perf-card__value{color:#ef4444}.portal-perf-card--gold .portal-perf-card__value{color:var(--color-happy-yellow)}.portal-perf-card__label{text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-muted);margin-top:4px;font-size:.72rem;font-weight:700}.portal-perf-card__bar{margin-top:var(--space-sm);border-radius:var(--radius-pill);background:#f5ede0;height:6px;overflow:hidden}.portal-perf-card__bar-fill{background:linear-gradient(90deg, var(--color-happy-yellow), var(--color-coffee-brown));border-radius:var(--radius-pill);height:100%;transition:width .5s}.portal-perf-card--blue .portal-perf-card__value{color:var(--color-info)}.portal-perf-card__hint{color:var(--color-text-muted);margin-top:6px;font-size:.62rem;line-height:1.35}.perf-scope-toggle{background:var(--color-creamy-yellow);border:1.5px solid var(--color-border);border-radius:var(--radius-pill);margin-top:var(--space-md);gap:4px;padding:4px;display:inline-flex}.perf-scope-toggle__btn{border-radius:var(--radius-pill);font-family:var(--font-family);color:var(--color-text-muted);cursor:pointer;background:0 0;border:none;padding:8px 18px;font-size:.8rem;font-weight:700;transition:background .15s,color .15s}.perf-scope-toggle__btn:hover{color:var(--color-coffee-brown)}.perf-scope-toggle__btn--active{background:var(--color-coffee-brown);color:#fff}.perf-team-table-wrap{margin-top:var(--space-xl)}.perf-team-table-scroll{border:1.5px solid var(--color-border);border-radius:var(--radius-lg);background:var(--color-bg-card);overflow-x:auto}.perf-team-table{border-collapse:collapse;width:100%;min-width:640px;font-size:.85rem}.perf-team-table th,.perf-team-table td{text-align:left;border-bottom:1px solid var(--color-border);padding:12px 16px}.perf-team-table thead th{text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-muted);background:var(--color-creamy-yellow);white-space:nowrap;font-size:.68rem;font-weight:700}.perf-team-table tbody tr:last-child td{border-bottom:none}.perf-team-table tbody tr:hover{background:var(--color-bg-card-hover)}.perf-team-table__num{text-align:right;font-variant-numeric:tabular-nums;white-space:nowrap}.perf-team-table__flag{color:var(--color-error);cursor:help;margin-left:6px}.perf-team-table__total-row td{background:var(--color-creamy-yellow);color:var(--color-coffee-brown);border-top:2px solid var(--color-border);border-bottom:none;font-weight:800}.perf-team-table tfoot .perf-team-table__total-row td:first-child{text-transform:uppercase;letter-spacing:.05em;font-size:.7rem}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.animate-fade-in{animation:.2s fadeIn}.portal-edit__search{gap:var(--space-md);margin-bottom:var(--space-lg);align-items:stretch;display:flex}.portal-edit__search-btn{padding:0 var(--space-xl);background:linear-gradient(135deg, var(--color-happy-yellow) 0%, #f0b800 100%);color:var(--color-text-on-yellow);border-radius:var(--radius-md);cursor:pointer;white-space:nowrap;border:none;font-family:inherit;font-size:.9rem;font-weight:700;transition:opacity .15s,transform .1s}.portal-edit__search-btn:hover:not(:disabled){opacity:.9;transform:translateY(-1px)}.portal-edit__search-btn:disabled{opacity:.5;cursor:not-allowed}.portal-edit__layout{gap:var(--space-lg);grid-template-columns:320px 1fr;min-height:400px;display:grid}@media (max-width:900px){.portal-edit__layout{grid-template-columns:1fr}}.portal-edit__results{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-md);scrollbar-width:thin;max-height:calc(100vh - 300px);overflow-y:auto}.portal-edit__section-title{color:var(--color-coffee-brown);margin:0 0 var(--space-sm) 0;padding-bottom:var(--space-xs);border-bottom:1.5px solid var(--color-border);font-size:.9rem;font-weight:700}.portal-edit__result-card{border-radius:var(--radius-md);cursor:pointer;border:1.5px solid #0000;margin-bottom:4px;padding:12px;transition:all .15s}.portal-edit__result-card:hover{background:var(--color-warm-beige);border-color:var(--color-border)}.portal-edit__result-card--active{background:var(--color-warm-beige);border-color:var(--color-coffee-brown);box-shadow:0 0 0 2px #7e40151a}.portal-edit__result-header{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.portal-edit__result-id{color:var(--color-coffee-brown);font-size:.85rem;font-weight:800}.portal-edit__result-name{color:var(--color-text-primary);font-size:.88rem;font-weight:600}.portal-edit__result-meta{color:var(--color-text-muted);margin-top:2px;font-size:.75rem}.portal-edit__form-panel{background:var(--color-bg-card);border:1.5px solid var(--color-border);border-radius:var(--radius-lg);padding:var(--space-lg);scrollbar-width:thin;max-height:calc(100vh - 300px);overflow-y:auto}.portal-edit__form-header{margin-bottom:var(--space-lg);padding-bottom:var(--space-sm);border-bottom:1.5px solid var(--color-border);justify-content:space-between;align-items:center;display:flex}.portal-edit__form-title{color:var(--color-coffee-brown);margin:0;font-size:1.1rem;font-weight:800}.portal-edit__changes-badge{background:var(--color-warning-bg);color:var(--color-warning);border-radius:var(--radius-pill);border:1px solid var(--color-warning);padding:4px 10px;font-size:.72rem;font-weight:800}.portal-edit__field-group{margin-bottom:var(--space-lg);background:var(--color-bg-card);border:1px solid var(--color-border,#e5d9c3);border-radius:var(--radius-lg,12px);padding:var(--space-md) var(--space-lg);box-shadow:0 1px 4px #0000000a}.portal-edit__group-title{color:var(--color-text-secondary);margin:0 0 var(--space-sm) 0;text-transform:uppercase;letter-spacing:.04em;font-size:.82rem;font-weight:700}.portal-edit__fields-grid{gap:var(--space-sm);grid-template-columns:repeat(auto-fill,minmax(200px,1fr));display:grid}.portal-edit__field{border-radius:var(--radius-sm);border:1.5px solid #0000;flex-direction:column;gap:4px;padding:8px;transition:border-color .2s,background .2s;display:flex}.portal-edit__field--changed{border-color:var(--color-warning);background:var(--color-warning-bg)}.portal-edit__label{color:var(--color-text-muted);text-transform:uppercase;letter-spacing:.04em;font-size:.72rem;font-weight:700}.portal-edit__input{padding:8px 10px;font-size:.88rem}.portal-edit__textarea{resize:vertical;min-height:60px;padding:8px 10px;font-size:.88rem}.portal-edit__actions{gap:var(--space-md);margin-top:var(--space-lg);padding-top:var(--space-md);border-top:1.5px solid var(--color-border);justify-content:flex-end;display:flex}.portal-edit__cancel-btn{background:var(--color-bg-page);border:1.5px solid var(--color-border);border-radius:var(--radius-md);cursor:pointer;color:var(--color-text-secondary);padding:10px 24px;font-family:inherit;font-size:.88rem;font-weight:600;transition:all 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